PagerDuty

San Francisco
501-1,000 employees
PagerDuty is the leading digital operations management platform for businesses

Brand Editor

Brand Editor

Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You

As a part of our next phase of growth, PagerDuty is seeking to advance our position as the leading voice of digital operations management. We are looking for our first brand editor to unify all our content under one voice, managing the creation of executive level content and setting the narrative direction for all content - written, audio and video - from across the business. 

Reporting to the Vice President, Corporate Marketing, this person will be a right hand to our CEO and other C level executives when it comes to developing and delivering their personal platforms as thought leaders.  Our editorial mission is to help our entire community - customers, partners, employees, investors and other stakeholders - understand the power and importance of Digital Operations, by defining its role in the future of customer experience and the future of work. Digital Operations Management is the category we invented and we have seen it gain notable traction in the last 12 months. To capitalize on our market opportunity, we are seeking to build our editorial presence in order to influence and inform the conversations that happen around a range of technology industry topics including DevOps transformation, cloud migration and digital acceleration. As a mission driven business, recognized for placing a strong and early focus on inclusion, diversity and equity (ID&E), we are also committed to growing our voice in conversations related to ID&E, and highlighting the work of our foundation PD.org

The Brand Editor will work closely with our CEO, Chief Product Officer, Chief Financial Officer, Chief People Officer, Chief Diversity Officer and Executive Director of PagerDuty.org to define and develop a multi-stakeholder approach and  narrative delivered through both owned and earned channels, including our blog, YouTube channel, podcasts, speaking platforms, social media, mainstream print, online and broadcast media as well as at company events. You will have a view on the future of media and will partner closely with our Senior Director of Communications to lay out our strategy for sharing our story in a multi-channel world. Although this is our first editorial role, our appetite to do more is strong. Along with our comms and content marketing teams, you will help us scale our strong presence in earned media, across our own channels to drive real impact through great storytelling.


How You Impact Our Vision

    • Work as the lead storyteller bringing to life our brand vision, and the voice of our executives
    • Draft blog posts, scripts, talking points, op eds and other content pieces for our CEO and other executives
    • Develop a video communications strategy for PagerDuty, using short and longer form to reach our audiences
    • Experiment with new platforms to reach our audiences and ensure PagerDuty is at the forefront of storytelling and community engagement
    • Develop and grow long lasting relationships with stakeholders across the business
    • Have a view on the future of media and define PagerDuty’s strategy for putting us at the forefront of communications best practices
    • Demonstrate a passion for enterprise technology and its power to do good
    • Lead strategy and planning, by setting clear goals and aligning key stakeholders
    • Guide expansion into new content channels and formats as well as prioritization and tradeoffs across each
    • Ensure that teams across the business understand our messaging and collaborate on delivering a consistent message on both the day-to-day content pieces as well as big picture long term projects

Minimum Qualifications

    • 10+ years experience, including proven experience building a media platform (whether in traditional media or within a company or political organization)
    • Proven experience in key channels including script writing, video, op-eds and news
    • Excellent writing skills, you are a storyteller
    • Proven experience in influencing and partnering with cross-functional teams of writers, video producers and subject matter experts
    • Passionate about technology and its positive impact on our future
    • Enjoy learning about and experimenting with new media channels and formats
    • Ability to set goals, measure progress and iterate strategy accordingly 
    • Strong communicator with a proven track record of working with executives
    • Strong storyteller with a passion for influencing audiences 
    • Problem solver with an ability to cut through noise, simplify and uplevel complex narratives 
    • Intellectually curious, with an interest in the future of media

Preferred skills

    • The first priority for the role will be as a speechwriter and ghost writer for our CEO, to help her scale her executive platform through a multi-channel approach to communications.
    • Another requirement is to further scale our thought leadership by developing platforms and writing for the executives listed above, leveraging forward leaning platforms including short form video, podcasts, blogging, etc.
    • You will also act as the narrative leader and unifier for all the content we create, to ensure that no matter how and where our community experiences PagerDuty’s content, that experience is consistent and ladders up to our overall brand message.


PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
401K with 1% match
Pre-tax commuter benefits, FSA, cell phone allowance and more!
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks
Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks
Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain
Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
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