Content Developer

Content Developer

This job has closed but is shown for context on data science work at Twilio.

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Content Developer to join our growing Sales Enablement organization! As our Content Developer, you will be responsible for content development, design and implementation based on using best in class authoring tools and media. This individual will help identify curriculum needs and develop instructional programs as needed. This position is also responsible for the tracking, monitoring, and maintaining of performance or training evaluation metrics.


  • 5 - 7 years of instructional design and course design and development experience.
  • Strong proficiency in Articulate Storyline, Adobe Articulate, Adobe Captivate, and Camtasia 8 software.
  • Experience creating instructional video and instructional overlays
  • Working knowledge of instructional design, adult learning methodology and delivery of Web-based training
  • Foundational knowledge of use of graphics in learning.
  • Experience developing training for sales or technical sales groups. Experience developing training on software
  • High degree of initiative with the ability to work independently and in a team environment
  • Ability to share ideas, promote innovation, and contribute to a collaborative effort across teams and   departments
  • Ability to use discretion regarding programming, design and development of learning materials
  • Strong technical aptitude with excellent analytical and troubleshooting skills.
  • Solid project management skills – the ability to meet or exceed deadlines and time lines, balance multiple priorities, and work under pressure
  • Commitment to producing high-quality, cutting edge deliverables
  • High degree of creativity and flexibility. Mobile learning experience, desired
  • Bachelor’s degree or higher in disciplines related to instructional design, educational technology, adult learning, curriculum and instruction.
  • Secondary and/or higher education, human cognition and learning, strongly desired.


  • Design and develop eLearning modules and video tutorials using professional judgment regarding features, layout, and screen elements. 
  • Analyze & evaluate available training material and collaborate with Subject Matters Experts, Business Analysts, and Product Owners to facilitate learning content and design.
  • Identify areas for improvement and make recommendations to increase the quality and effectiveness of learning content, presentation and delivery based on user feedback and industry research in the areas of adult learning methodology and the delivery of cutting edge web-based training.
  • Report status of course/project development and adherence on regularly scheduled intervals.
  • Use own discretion to develop and recommend a timeline to management for learning content design based upon many factors including software complexity, number of features, target audience, etc.
  • Manage new development projects from end– to–end ensuring adherence to project milestones and deadlines.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

$79,944.00 - 93,680.00

Rest of Colorado:

$65,576.00 - $81,970.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


This job has closed but is shown for context on data science work at Twilio.
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