Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
The Toast Customer Marketing team is responsible for driving advocacy, revenue, and retention from our restaurant customer base. The Customer Marketing Manager - Communications will be responsible for managing our customer communications in both strategic development, execution and governance.
This role is highly cross functional and the connective tissue between Customer Marketing, Demand Generation and cross functional stakeholders in Customer Success and Product. You will be focused on championing communications governance across upsell, activation, adoption and community pillars and helping to tailor and launch campaigns and content to the portfolio. You will also support the development of enablement strategies and frameworks, developing and executing campaigns, and in-product experiences that meet our customers where they are.
We are looking for a strategic problem-solver, storyteller and communicator. The ideal candidate is customer obsessed and a results-driven marketer who possesses deep empathy for the customer experience.
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