Confluent

Mountain View, CA
1,001-5,000 employees
We make an event streaming platform powered by @apachekafka to help companies harness their high-volume, real-time data streams.

Customer Marketing Manager, Customer and Executive Programs

Customer Marketing Manager, Customer and Executive Programs

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About The Team
The Confluent Growth and Marketing team is the growth engine building awareness and generating demand for the leading event streaming platform based on Apache Kafka®. We are category breakers, market definers, and powerful technical persuaders, helping every enterprise realize the power of events. Our ability to bring together diverse skill sets allows us to define new roads to build an enterprise business unmatched in the industry. We tackle massive challenges and have fun solving them as a team.  

About The Role
As a rapidly growing company with offices worldwide, we are looking for a Customer and Executive Programs manager to build and launch new programs aimed at accelerating relationship development, engagement, loyalty, retention and referrals. As a member of the Customer Marketing team,  you will partner across the company to design, concept-build, and lead the execution of net new programs as well as align to embed yourself and influence existing programs and activities, including but not limited to: customer and installed base direct communications, the Confluent Customer Advisory Board and the Voice of the Customer feedback program.  You will work cross-functionally and with Confluent leadership and support multiple initiatives simultaneously. 

Responsibilities

    • Design, build and lead the execution of new Confluent Customer Advisory Boards that are geo and segment specific 
    • Design and lead the build out and execution of a select voice of the customer programs
    • Design, gain agreement on and lead the execution of foundational customer and executive programs
    • Ensure all customer and executive programs across the company are aligned and connected to maximize effectiveness and outcomes 
    • Plan and execute other customer events and programs; scale these programs globally 

What We're Looking For

    • 5+ years marketing experience, with a focus on customer programs 
    • Proven success in leading and contributing to customer focused programs 
    • Expert in working cross-functionally and with executive leadership, both internally and with customers 
    • Can operate at both tactical and strategic level
    • Excellent verbal and written skills
    • Really excited about working with our team and strengthening customer relationships 
    • Creativity and resourcefulness skills are a plus!


Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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