Director, Growth & Web

Director, Growth & Web

This job has closed but is shown for context on data science work at PagerDuty.

Overview

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.  For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

PagerDuty is looking for a strategic, analytical, and results-oriented leader.  As the Director of Growth & Web, you will define and own the growth roadmap to enable seamless user onboarding experience.  You and your team will improve our conversion funnels on our website to drive more new logos and customers.  Working in this highly cross functional role, you will also be the glue between marketing and product to ensure a seamless customer experience from the time they land on our homepage through to trial and paid. 

How you impact our vision:

  • Product Growth Strategy
    • Develop web and growth product strategy and roadmap that enables seamless user onboarding and PagerDuty self-serve experience
    • Manage and define long-term product strategy, product plans and use cases for the trial experience
    • Responsible for PagerDuty homepage and website development
    • Drive product development and a rapid iterate and learn approach with a team of product managers and engineers
  • Leadership & Management
    • Manage and develop a team of high performing Product Managers
    • Be the growth team lead for Growth Engineering team 
    • Partner with Engineering, UX Design, Product, Marketing, and Sales Teams to define and drive successful execution of roadmap initiatives and achievement of our KPIs
  • Drive for Results
    • Define KPIs and measure success by setting goals with measurable success criteria at every stage of the product funnel
    • Champion A/B testing to continuously improve performance and identify new opportunities for growth
    • Identify and clear roadblocks for the team and enable cross functional collaboration

Knowledge, skills and experience

  • 8+ years of work experience in Product Management roles successfully collaborating with Engineers and Designers, with a particular focus on building web products in an agile environment
  • 5+ years of experience managing, coaching and developing a team
  • Significant experience with conversion optimization, marketing attribution, A/B testing, and experimentation
  • Previous experience creating and implementing a web-based product strategy and roadmap
  • Experience influencing and working cross functionally with Product, UX Design, and executive team members on key strategy and cross-functional initiatives
  • Highly proficient in Excel (pivot tables, graphs, formulas, etc.)
  • Excellent written and verbal skills, time management, decision-making, presentation, organizational and problem solving skills
  • Ability to operate and excel at strategic as well as tactical levels --Willingness to roll up sleeves to get the job done
  • BA/BS degree in Business, Marketing, Communications or similar program, or equivalent work experience




This job has closed but is shown for context on data science work at PagerDuty.
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