Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
About the Team:
The Confluent marketing team is the growth engine building awareness and generating demand for the leading streaming platform based on Apache Kafka. We are category breakers, market definers and powerful technical persuaders helping every enterprise realize the power of streaming data. Our ability to think outside-the-box and bring together diverse skill sets allows us to define new roads to build an enterprise business unmatched in the industry. We tackle massive challenges and have fun as team solving them.
About the Role:
Confluent is seeking an accomplished, driven, results-oriented Director, Customer Marketing to lead a best-in-class advocacy program and shape our long-term approach to building customer advocacy, grow our executive programs and fortify our installed base marketing and communications programs. We are looking for someone with a strong track record of identifying the right combination of strategies, tactics, triggers and channels across different phases of the customer journey, and of driving growth and retention in a B2B SaaS marketing environment.
At its simplest, the successful candidate will manage the global creation and communication of all Confluent’s customer success stories, ensuring a full pipeline of internal and external references that align to our brand and message priorities; you will oversee the management of foundational executive programs including our CABs, our executive sponsor program and connect these programs to core demand gen motions to contribute to revenue and retention goals; you will guide the evolution of Confluent’s installed base marketing and communications function which plays a central role in owning and influencing expansion, relationship building and deal acceleration programs.
You will work with internal teams to define and manage streamlined processes for scaling these core customer marketing pillars. Our ideal hire is passionate about the power of customer advocacy and is at the forefront leveraging the latest technologies and connecting these pillars to ultimately grow customer engagement, loyalty and advocacy. And the ideal candidate has proven experience in delivering measurable results, and building strong corporate relationships with global brands clients.
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
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