Superpedestrian

Cambridge, MA
51-200 employees
Superpedestrian is a transportation robotics company developing core technologies for micromobility.

Director of Market Operations EMEA

Director of Market Operations EMEA

Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK,  were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us!

Superpedestrian is seeking a Director of Market Operations to oversee all field and market operations for EMEA.

The ideal candidate has a demonstrated passion for micro mobility and for improving transportation in cities. This role is an opportunity to be directly involved in transforming sustainable urban mobility in a rapidly growing organization.

What you'll do:

    • Be the reporting line for all EMEA markets
    • Direct and oversee all EMEA operations, market and field
    • Troubleshoot gaps in performance and processes
    • Assesses and analyzes company policies and processes to identify areas to which improvements can be made in accordance with the organizations' commitment to sustainability.
    • Create new and build on existing processes, policies and practices to maximize operational efficiency
    • Collaborate with senior leadership, product, engineering, and BI team to drive improvements
    • Conduct data analyses to find opportunities to improve all markets across the region
    • Work with automation specialists to create, maintain and improve reliability of processes to support day-to-day local operations
    • Develop methodologies to keep assets safe and identify bad actors
    • Drive the design of dashboards to track business metrics related to operational performance
    • Manage and measure the EMEA operations budget

What you’ll bring:

    • Strong leadership and team management skills
    • Minimum of experience in 10+ years of relevant experience in operations, business consulting or similar analytical role including 5+ years of people management experience across global regions
    • Previous experience in the mobility industry
    • Interest in working on sustainable solutions ideally demonstrated in the past
    • Willingness to travel - being in the markets will be key for this role
    • Demonstrated ability to leverage data to measure performance, optimize resources, and analyze outcomes
    • Excellent written and verbal communication skills
    • Strong presentation skills with the ability to engage and align internal stakeholders
    • Strong ability to collaborate with executives and across broad organizations including Product, Market Operations, Business Intelligence, and Strategy 
    • A high capacity for being self-directed and working independently with incomplete information and limited resources
    • Bonus points: Additional languages beyond English

Why you'd want to join us:

    • We’re different. 
    • We are born of engineers, not venture capitalists. Our control center and test labs are located in Cambridge, Massachusetts, alongside MIT and Harvard University. We have some of the sharpest minds in the industry, and we hold more than 30 patents for our amazing technologies. None of our competitors come close.  
    • LINK is the result of eight years developing our artificial intelligence-driven safety platform, and two years designing a robust chassis and efficient powertrain to match. We take our time to get our technology, our operations and our recruitment just right, because we think long-term. 
    • And we’re growing fast. You’ll have the opportunity to shape our company and the way we work, and make a real difference to communities through our services.
Superpedestrian actively encourages applications from people of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please still apply! We’d love to have a chat and see if you'd be a great addition to our team.
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