Eliminate Crime. Build Community.
Flock Safety provides a public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We are well funded by Meritech Capital, Initialized Capital, YCombinator, Matrix Partners, BedRock Capital, and Founders Fund - and we're scaling quickly.
About the opportunity
Flock Safety is looking for a motivated and strategic-minded individual to join our Customer team as Market Manager for emerging markets in the West region. The Market Manager will be assigned several high potential markets where Flock Safety’s footprint is small today but will be large before long with your stewardship and market development prowess in partnership with teams across the company.
While this is a remote position in the sense it is not at our headquarters, the expectation is that the individual will spend much of their time (virtually or in-person) with strategic law enforcement customers along with homeowners associations in their target markets. The Customer team is focused on three pillars: customer satisfaction, retention, and growth. This is not a sales role with things like quotas; rather, it’s a market ownership role where you are focused on facilitating growth and retention through a combination of hustle and relationship-building. Satisfied customers renew their Flock Safety subscriptions because they feel supported and understand the value of the product. Markets grow through a variety of tactics - some examples: connecting local press with great stories of Flock cameras being used to solve crime; organizing a community event between the local police department (who you’ve turned into Flock advocates) and neighborhood association leaders from around the city interested in eliminating non-violent crime; sharing access to private license plate reader cameras with law enforcement.
The ideal Market Manager is excited to be the leader of their markets, own relationships with their customers, and be the face and voice of Flock Safety. Market Managers will know their markets inside and out, leveraging their relationships and communication skills with key customers to foster growth in the markets. They will always be innovating, seeing what works and what doesn’t, and sharing their learnings throughout the organization. This role is especially exciting because the Market Managers will partner directly with local police departments and neighborhood associations to help our mission of eliminating non-violent crime.
Market Managers contribute to the growth and expansion of their markets and are trusted resources for their customers - answering one-off support questions, managing key accounts, demonstrating the product, educating and training new customers, and more. This role will require exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience.
How You Will Take Flight With Flock
Why join the Flock?
When you join the Flock, you are joining a diverse team of passionate, ambitious, intelligent people that put team over self. We offer competitive salary (commensurate with experience), equity in the company, take what you need vacation policy, and the opportunity to grow your career at a fast-paced, high growth mission-driven startup. We genuinely care about the well-being of our employees both in and out of the office and understand the importance of work/life balance. We’d love for you to join us in the fight to eliminate crime, one community at a time.