Marketing Operations Analyst

Marketing Operations Analyst

At Emburse our mission is to help make our users’ lives -- and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most -- their family, community, or more rewarding work. We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises. We have more than 16,000 clients and 9 million users globally.

Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain, and Australia.

Our core values - Sincerity, Empathy, Empowerment, Individuality, and Teamwork - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners. As a people-focused company, we are seeking candidates who align with our values.

Emburse is a proud recipient of a 2020 Tech Cares Award from TrustRadius and a 2020 IDC SaaS CSAT Award for Travel and Expense. These awards celebrate companies that have gone above and beyond to provide their communities, clients, and front-line workers with support during the COVID-19 pandemic. We are a people-first company, and this award is a testament to our mission to humanize work.

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We are looking for a marketing operations analyst (aka “data jockey”) to work with large data sets, build actionable reporting, and conduct complex analysis. The ideal candidate will be responsible for performing deep-dive analysis to understand and optimize key levers of our marketing funnel; acquisition, engagement, and retention, covering all range of marketing tactics and our Web sites performance. Additionally, s/he will be responsible for designing core metrics that serve as the source of truth for the team’s efforts and KPIs. S/he will grasp data structure from multiple sources, will be able to translate insights, and bring a thoughtful point of view. A successful candidate in this role has the opportunity to contribute to creating a foundation of analytical excellence, increase visibility and promote data-driven decision-making. This is a great opportunity to work with a strong revenue-focused team in a role that is critical to the long-term success of the organization.

What you'll do:

    • Manage reporting for all of our key marketing and reporting systems (Marketo, SFDC, Bizible, and Tableau); Support Web site performance reporting
    • Dive deep into data to identify trends and report on KPIs Ownership over marketing engagement analytics and reporting pertaining to Salesforce, Web sites and email marketing
    • Create and maintain metrics reports on marketing activities, effectiveness, and business impact
    • Monitor campaigns and lead flow to help the team optimize performance across vendors and channels
    • Build insights that map to the buyer journey to help inform the revenue team where there are growth and improvement opportunities and where we are making the most impact
    • Make recommendations that enhance our reporting capabilities and ability to scale
    • Develop and oversee Salesforce dashboards for lead generation, MQO and SQO generation, opportunity tracking, and win/loss info
    • Maintain all campaign tagging processes and updates, and ensure accurate tagging for data cleanliness, using systems such as Bizible, Marketo and SFDC
    • Rationalize lead sources to streamline reporting and ROI calculations
    • #LI_REMOTE

What we're looking for:

    • 5+ years of experience in marketing
    • Bachelors’ in CS, Engineering, Physics, Math, Statistics, Business, Economics or related field
    • Administrator certification 1&2 with Salesforce and/or Marketo Certified Expert as well as experience with LeanData, Bizible, Excel
    • A proven experience creating, managing, and optimizing a marketing technology stack
    • A desire to take best practices in lead generation to new markets/geographies to create a truly global role
    • A history of B2B (preferably SaaS) marketing experience
    • Working knowledge of Google Analytics; certification preferred
    • Experience with Tableau or other BI tools 
    • Experience working cross-departmentally with Sales operations
    • Strong analytical and critical thinking skills
    • Strong oral and written communications skills
    • A natural learner and excitement around growing and developing in new environments
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
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