PagerDuty

San Francisco
501-1,000 employees
PagerDuty is the leading digital operations management platform for businesses

Senior Manager, Marketing Strategy and Planning

Senior Manager, Marketing Strategy and Planning

Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

As we scale for PagerDuty’s next phase of growth, we are looking for a Senior Manager, reporting to the Senior Director of Marketing Planning and Strategy. Partnering with the CMO, marketing leaders and other cross-functional leaders, you will help shape our marketing strategy, improve our marketing planning process, prepare materials for executive level discussions and drive key strategic and operational projects.  You will play a key role in deriving insights from our marketing data.

You will be responsible for helping executives and marketing management make data-driven decisions by providing a rigorous weekly forecast and explanations of key drivers of business performance. You will develop hypotheses on opportunities to improve our business, lead ad-hoc analyses to validate these hypotheses, and synthesize actionable recommendations back to our marketing leaders. 

You will work closely with Marketing Ops and Finance teams to drive marketing reporting for C-level and board-level audiences. Together, you will coordinate resource allocation throughout the year to achieve the highest ROI.  

The ideal candidate will have exceptional analytical and problem-solving skills and a proven track record for working well across teams and with external partners. The ideal candidate will be able to handle highly sensitive, confidential, and non-routine information supporting a rapidly changing organization. We're seeking a self-starter who can recognize where processes can be improved and who will take the initiative to improve them.

Key Responsibilities

    • Support strategic and operational initiatives, bringing insights for action, analyze business drivers, identify improvement opportunities, develop action plans and enable continuous improvements in our business and operations.
    • Manage analyses and projects, such as KPI projection and target setting for the marketing team, in collaboration with Finance and Sales Ops.
    • Collaborate across business functions (marketing, product, sales, finance, legal, people, etc.) to gather the right information, prepare business cases, co-create deliverables, accelerate execution and unlock value.

Minimum Qualifications

    • BA or BS degree
    • 5+ years’ experience in management consulting, strategy, or finance.
    • 5+ years of analytical and problem-solving skills: deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision making.
    • Proficiency in Excel and SQL
    • Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing.
    • Strong project management skills
    • Ability to mobilize cross functional teams towards a common goal.
    • Experience working in high-growth, performance focused environments.
    • Software / SaaS industry domain experience. 
    • Experience working with marketing-related project.
    • Can work effectively across a geographically dispersed team.
    • Strong ROI focus and ability to articulate goals and results.
    • Entrepreneurial self-starter who enjoys working in a fast-paced, innovative high-growth environment.

Preferred Qualifications

    • MBA Degree
PagerDuty offers:
- Competitive salaries and company equity
- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
- Generous parental leave
- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
- Paid employee volunteer time - 20 hours per year
- Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
 
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
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