Affirm’s Social Care & Community team sits within our Customer Advocacy & Retention team. We aim to improve the experiences of our customers by providing assisted support through social channels, educating our customers on how to use self help resources, and build a community of consumers to champion their experiences with Affirm.
As a Social Care & Community Associate, you will actively monitor various social platforms to flag customer inquiries, complaints and compliments and direct our customers to resources to help them. You will investigate and research complex issues raised by our customers and work with internal partners to ensure we provide a high quality resolution.
What you'll do
What we look for