We're looking for a market guru who will grow our market presence across the Customer Service ecosystem and help pioneer the approach of extending operations scope out to them: Customer Service Ops. You are a growth and brand leader who uses insights, intuition and data to lead our go-to-market strategy and execution. You are responsible for all things Product Marketing across our growing Customer Service Operations business. Market research, messaging and positioning for both the product, partners, and company and all the necessary programs to enable demand generation, sales and product to accelerate growth and market leadership.
This role is highly visible and cross-functional, requiring communication with executive management and working directly with product management, demand generation, sales leadership and partners. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills, and have the ability to gain shared vision on challenging decisions. Candidates must have a can do attitude and be comfortable working in a multi-faceted, fast changing environment.