Technical Content Marketing Manager - Segment

Technical Content Marketing Manager - Segment


Because you belong at Twilio Segment

As a member of the Content Marketing team at Twilio Segment, you will help build the media and publishing arm of Segment. Your role - Technical Content Marketing Manager - will help evangelize our products to both technical and non-technical audiences, expressing the technical capabilities of our product in a clear, easy to understand fashion. 

What You'll Do:

  • Create engaging written content (articles, guides, recipes, etc) that showcase the capabilities of Segment for the use cases which our audiences care about.
  • Produce engaging video content such as demos, tutorials,  walkthroughs, and webinars
  • Represent Segment at customer engagements such as with sales, webinars, and at community and customer meetups.
  • Take internal facing technical demos and presentations from repurpose them for specific industries and verticals.
  • Partner with the sales and solutions engineering team to ensure they have the relevant content to confidently and accurately sell Segment.
  • Interview subject matter experts and industry professionals and help them translate their ideas into compelling content.
  • Understand our customers, our community, the problems they face, and how Segment can help solve those problems for them.

What we’re looking for:

  • 2-3 years experience as a content marketing manager,  UX writer, or technical writer.
  • An editorial mindset and journalistic approach.
  • Experience presenting demo flows and scripts to a public audience.
  • Experience working cross-functionally with a distributed team
  • Extremely detail-oriented and organized, able to meet deadlines.
  • Solid understanding of the software industry
  • BONUS: Understanding of Twilio, Segment or martech in general
  • BONUS: A passion and strong understanding of the customer data platform industry and our mission

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Salary Range: $74,944.00 - $93,680.00

Rest of Colorado:

Salary Range: $65,576.00 - $81,970.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks



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